Return and Refund Policy

Return & Refund Policy – SALE CRADLE LLC

At SALE CRADLE LLC, we are committed to delivering quality home décor products and maintaining customer satisfaction. This Return & Refund Policy outlines the conditions and procedures for returns, refunds, and order cancellations in accordance with U.S. e-commerce standards.

1. Return Requests

Customers may request a return for eligible items by contacting our support team. All return requests must be submitted in accordance with the guidelines outlined in this policy before sending any item back.

2. Eligibility Criteria

To qualify for a return or refund:

• The item must be unused, undamaged, and in its original condition

• The item must be returned in its original packaging

• The return request must be made within 21 days of the delivery date

• Proof of purchase, such as an order number or receipt, is required

Items that do not meet these conditions may not be approved for refund.

3. Items Not Eligible for Return

The following items are not eligible for refund or return:

• Products damaged due to misuse, improper installation, or mishandling

• Items returned after the 21-day return window

• Clearance or final sale items, if marked as non-returnable

• Customized or personalized décor items once processing or production has begun

These items cannot be resold and therefore do not qualify for refunds.

4. Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets return eligibility requirements. You will be notified regarding approval or rejection of your refund request after inspection is completed.

5. Refund Issuance

Approved refunds will be issued to the original payment method used during checkout. Depending on your financial institution, refunds may take approximately 5–7 business days to appear in your account after processing.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery. We may request photos or additional information for verification. If approved, we will provide instructions for return or replacement at no additional cost to you.

7. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

8. Return Shipping Costs

Customers are responsible for return shipping expenses unless the item received is defective or incorrect. Original shipping fees, if applicable, are non-refundable.

We recommend using a trackable shipping service when returning items, as we are not responsible for lost or undelivered return packages.

9. Policy Updates

SALE CRADLE LLC reserves the right to update or modify this Return & Refund Policy at any time. Updated versions will be posted on this page with a revised effective date.

10. Contact Information

For return or refund inquiries, please contact:

SALE CRADLE LLC
2260 Q ST NE NUM 3D
ALBUQUERQUE, NM 87110
United States
Email: support@salecradle.shop
Phone: +1 (502) 690-9986
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM